On the 17th March 2010 at around 1pm at Raffles City Shopping Center, a friend a i decided pay the new outlet a visit to not only view the extensive amount of flavours CRF caters but also to redeem our prize for the contest for a free bar of chocolate.
It was then when i specially made my way over that i was informed by one of their staff that i had to have the e-mail printed. The issue here isn't just about the inconvenience of having to print the e-mail out but the attitude your service crew gave. Upon setting sight on my iphone she snapped at me saying that i had to print the e-mail out.
instead of having to snap at us the consumers it would be advisable to re-phase the sentence by adding in key words such as please and thank you. Also that if it was possible for such redemption to be made without printouts as the issue of global warming has been on the rise and it about time we did our part for mother earth.
I have written in a e-mail regarding this and they've yet to send a reply back which yet again proves their level of efficency and competency.
Chocolate Research Facility is a relatively young Company and has made consistent and ongoing efforts to reach out to the community. However, I think to make their good will seem more sincere, the company should look into these small things that affect the consumers.
I've tried their chocolates and i have to say that it's definately refreshing and a new added twist to the foodie paradies we call singapore however $8 is truly a high price to pay for a small bar of chocolate.
After being rather disappointed with the service i've received at CRF, i walked passed awfullychocolate and despite having just walked pass. the service crew made their greetings and asked if we were interested in the products they had, coupled with a warm and friendly smile. This i believe should be the image CRF should have portrayed when i made my visit.
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